Refund policy
Return and Refund Policy at Queen City Reefs
Buy from us w/ confidence! Each customers purchase comes with a commitment from the Queen City Reefs team for the health of your animals and satisfaction of your order. No hassles, just make sure to provide us with a photo of the QCR Coral Frags within 3 hours of delivery. All Corals have an arrive alive guarantee only. Any and All issues must be reported to support@queencityreefs.com within the 3 hour period after the delivery has been made, including pictures of the corals.
If your new livestock does not arrive alive for the guarantee period we will issue you store credit. We do not cover any shipping costs for credited livestock. FedEx or UPS delays due to weather or mechanical failure which result in loss may not be covered under our guarantee. We are not responsible for incorrect addresses provided by the buyer. Please know that we will do whatever we can to make it right!
Email us with a clear pictures or video of the deceased QCR Coral Frag within 3 hours of delivery posted by FedEx or UPS.
DO NOT remove the coral from the plug or guarantee is void.
DO NOT discard or ship the specimen back without our authorization, doing so will void the guarantee.
DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.
Guarantee applies to shipments only, not local pickup.
It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy.
See our recommended parameters chart below for reference.
Our Recommended Parameters:
| Parameter | Reef Aquarium |
|---|---|
| Specific Gravity | 1.024-1.026 |
| Temperature | 75-78 Degrees F |
| pH | 8.1-8.4 |
| Calcium | 380-450ppm |
| Alkalinity | 8-9dKH |
| Magnesium | 1300-1450ppm |
| Nitrate (NO3) | 10-30ppm |
| Phosphate | 0.01-0.1ppm |
| Nitrite (NO2) | Undetectable |
| Ammonia (NH3) | Undetectable |
Any order cancellations will be credited for 1 year or refunded with a 20% restocking fee.
It is up to our discretion to void your guarantee if you have Non-reef safe fish (including, but not limited to; Angelfish, Puffers, Filefish, non-herbivorous Blennies, Triggers, Clown Gobies, Copperband Butterfly, or other non-reef safe Butterflies) residing in your reef tank. These fish in particular have been known to pick and/or consume corals and World Wide Corals cannot be held responsible for what these fish might decide to consume the latest additions to your reef.